FAQ's

Are your silk accessories made from 100% pure silk?

  • Yes, we have spent a lot of time sourcing only the highest quality silk to use for our products. We use Grade 6A which is the highest grade of mulberry silk available. Our accessories carry a thickness of 22 momme.
Do you ship internationally?
  • Currently we only ship within the United Kingdom, however we are working on expanding our shipping destinations across Europe and further in the near future. Sign up to our mailing list to ensure you don't miss any updates!
How long does it take to process and ship orders?
  • Once we have received your order, we will begin working on getting it to you right away. If you have placed an order before 1pm on a working day and selected Next Day Delivery, you will receive your item the following day. If you have selected Standard Delivery, you can expect to receive your item within 3-5 working days. During sale and busy periods, you can expect a small delay but will be notified by email regarding any updates.
What is your return/exchange policy for unsatisfactory items?
  • We have thorough quality control checks in place to ensure that you are completely satisfied with your item. However if you are still unhappy with your purchase and would like to return it, have a look at our returns page for a step by step guide. We do not currently accept exchanges, however we are working on it.
Can I machine wash or dry clean my silk products?
  • We recommend hand washing your product, in a lukewarm temperature with gentle liquid detergent. Never tumble dry or dry clean your item, air drying away from strong sun light will help to preserve the life, retain the shine and softness of the silk.
Are your products hypoallergenic and suitable for sensitive skin?
  • Yes, our silk accessories are crafted with care using 100% pure mulberry silk, making them perfect for those with sensitive skin. Hypoallergenic and gentle on delicate skin, our products provide a luxurious experience without irritation.
Why choose silk over a cheaper option like satin?
  • Silk is a natural fibre derived from silkworms, whereas satin is typically made from synthetic materials like polyester or nylon. Choosing silk accessories means opting for a natural and sustainable option.
What are the benefits of using Sillow Silk™ accessories?
  • Using Sillow Silk™ accessories can help with moisture retention whilst sleeping, leading to fantastic anti-aging benefits. The smooth surface of silk may cause less friction and pulling on the skin compared to other fabrics.